Thanks, I tried this and love the intel it generates, but it doesn't include call and session metrics such as wait-time, handling-time, etc.From what I am learning, I can access them via:export these using the CSV reports featureinterrogate the repor...

Hi Xavi,Is there a solution for CCAI Platform analytics?The DFCX export appears to be only cover virtual agents. We're looking for a solution to report on call handling metrics across human agents, teams and queues.