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Why is my API call returning a 403 Forbidden error?

Userlevel 3

Last tested: Dec 28, 2018

One possible reason is that the URL is missing the port number: instead of . Leaving the port unspecified will use the default port of 443, which isn't used for API calls. Adding :19999 to the URL should resolve the issue.

This can also happen when using an out of date version of the Ruby gem. Make sure to keep those gems updated. You can check at

This can also happen when you don't include the /api/<version number>/ portion of the URL. If they try to hit, they'll see a 403 response.


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