Knowledge Drop

Why am I seeing a survey or other pop-up guides in Looker?

Userlevel 5
  • Looker Staff
  • 173 replies

Last tested: Jul 16, 2020

It is likely our feature, In-App Guides. This feature (a 3rd party feature by Pendo) provides helpful guides that walk you through parts of the product, introduce webinars, etc.

Why aren't all my users seeing it?

Pendo administrators generally ramp up the guides, starting by targeting a random 0.5% of all Looker users, and increase them over time. For major announcements, like chat support on holiday, the guides will be shown to all users that qualify ( in that example, all admins and developers).

Can I turn it off?

Yes, an admin can turn it off in the Admin Panel. The button looks like this.

inapp guides.png


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