Knowledge Drop

Troubleshooting SSO by the embed URL - First Steps

  • 29 April 2021
  • 0 replies

Userlevel 4

Last tested: Oct 3, 2018

This is a paraphrase of this Community article - go there for more info

Use a URL Decoder to decode the embed url and then check these things first when troubleshooting SSO by the embed URL:

  1. Does the embedded object exist on the “production” version of your instance?
    1. If it doesn't, you may see a "Model Not Found" error
  2. Do the embed users have the correct permissions?
    1. If not, you may see a 404
  3. Are all URL parameters are correctly formed?
    1. Troubleshooting descriptions of the parameters are in this article
    2. Doc on url parameters here
    3. Use the Embed URI Validator in the Admin panel
  4. Confirm that everything is spelled correctly


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