Workspace Drive - drive 5TB account but only showing 512GB

[Chris77]

I recently opened a workspace account on the Google Workspace Business Plus. On the plan it states I will have 5TB storage but when I go onto drive it says there is on 512GB. My brain is melted trying to work this out. Has anyone any ideas before I cancel the whole thing.

[DraztheNerd]

Hey Chris,

By any chance when setting up the Google workspace Business Plus did you set storage limits for users in the organization?

You can learn more about setting storage limits from the following Google Workspace Admin article: Set Storage Limits

I also suggest reading the following Google Workspace Learning Center Article:Free Up Storage Space

Best,

Draz the Nerd

[Chris77]

Unfortunately not. My setting are below.

[cid:93e01ed5-d235-47f3-8869-8d74a13ba308@GBRP265.PROD.OUTLOOK.COM]

[Nickvel777]

Hola, yo también tengo el mismo problema, adquirí el plan business plus y solo me dieron 512Gb, he tratado de comunicarme a su centro de atención y no he recibido solución alguna. 

[JimmyPeru]

tengo el mismo problema, he creado una cuenta, y al inicar me sale 512GB, en algun tutorial dice que los primeros 5 usuarios le daran solo 1TB y luego al 6to los 5 TB, cree 20 usuarios y en total tengo 10TB, es decir me mantiene los 512GB por usuario.

[Chris77]

Yeah, I tried that too. Didn't work. I talked to Google and they said its a global problem and they’ll email when it's fixed. I don't feel that's good enough.

I'm hoping it's fixed soon.

Sent from iPhone.

[CJP77]

This feels like it's taking too long to fix. I will beginning paying for a service I cannot fully use from tomorrow, May 1st. I believe there should be some sort of compensation for those affected. it's been weeks now.

[CJP77]

I was Chris77 but I thought deleting and resigning in would work. It didn't. I feel this is taking too long to fix. Tomorrow I will begin paying for service I cannot fully use. I think there needs to be some sort of compensation - it's been weeks now.

[CJP77]

BUMP! Still having the same problem. This is becoming an issue for me. Why should I pay monthly for a reduced service I cannot use? 

Has anyone heard anything about the fix?

[icrew]

It sounds like this may be an issue that's more likely to get solved by contacting Google Support (see https://support.google.com/a/answer/1047213?hl=en for how) than posting here.