Time running out! No response for Oauth verification - will paying for Standard support help?

[ario-lab18]

Haven't heard from Google Trust and Safety team for our Oauth verification request in weeks. Trying changing some text and resubmitting, tried submitting again from scratch. We are not able to launch the app since we cannot have our users get "Security warning" upon launching and get only first 100 users to work and others get "Google authentication failed" error. We are expecting thousands of users to join once we launch the app, but our launch is held up and we are close to missing our window of opportunity. We are a very small non-profit, so we cannot afford to spend too much money.

Will purchasing standard support help the oauth verification from Google Trust and Safety team? Anyone has experience with this?

[lawrencenelson]

Hi @ario-lab18,

Welcome to the Google Cloud Community!

The standard support package is sufficient for you to raise a ticket to follow up on the verification request. However, please note that their response hours are limited to 8/5, from Monday to Friday. So, if the case extends to Friday without resolution, you'll likely receive a response on the following Monday.

You can view the Google Cloud Customer Care page for more information. Thanks.