Advanced data source 'database' not allowed with the APPSHEET CORE plan

[Hennie]

I linked a MySQL database to my Appsheet App, now my app is blocked. I urgently need to get the App back up & running but I can't find a way to upgrade.

Does anyone have advice on the way forward?

[dbaum]

If you haven't already, contact AppSheet Sales to upgrade your subscription to a plan that includes connections to MySQL data sources. However, as you may have seen in other community posts, that department's response time is often slow.

[Hennie]

Thank you, I contacted them. Lets see...

[Hennie]

Google support reacted to my query quickly and efficiently. I needed to upgrade my Workspace license to Google Workspace Enterprise Standard, which I did. I am still waiting for the change to take effect in Appsheet, lets see...

[dbaum]

Workspace Billing support is indeed responsive and helpful. In fact, when I've needed help from AppSheet Sales, the only mechanism that ended up working was going through Workspace Billing support; even though my direct contact there followed up frequently and communicated status to me every few days, it still took them weeks to get AppSheet Sales staff engaged.

[SkrOYC]

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@Hennie wrote:

Google Workspace Enterprise Standard,

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I'm not so sure about it, I'd say that you need AppSheet Enterprise, which doesn't correlate with Workspace billing

[Rifad]

Do you have any documentation related to this specific scenario? 

[SkrOYC]

Do you mean the comparison between GWorkspace and AppSheet plans or with the SQL support only being on AppSheet Enterprise?

[Rifad]

Regarding SQL Support plans.

[SkrOYC]

You can check under https://about.appsheet.com/pricing/

Extra info for Workspace users:
Assign AppSheet Core or Enterprise licenses to users - Google Workspace Admin Help