Scheduled Emails not being received

MEM · 02-14-2024 02:57 PM

Hi All,

I have a client that uses the automated emails in their embedded looker instance. They stopped receiving emails for some reason. I've checked the delivery status in Looker and it shows that it was sent, but the IT department for my client is saying they never hit the server. More interestingly is that some people will get them and other won't at the same client domain. So somehow some of the emails are getting through and some aren't.

Has anyone ever run into this issue?

Here are the "job details" on this email with the correct email addresses blacked out, but some went through and others didn't.

Thanks!

nathan_ds

Has there been any resolution to MEM's issue here? The exact same problem is happening on my instance - down to some recipients receiving a schedule and others not.

LL288

I'm experiencing the same issue with not receiving scheduled emails from my Outlook, but I can receive them in Gmail. Upon checking, it seems that Google's Data Studio email is being blocked and blacklisted for abuse.

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