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DCL Mic Drops

Meet Looker gurus and learn about their favorite Looker tips & trips

  • 5 Topics
  • 4 Replies

5 Topics

izzy
izzyGood Looker
published in DCL Mic Drops

DCL Mic Drop: Luka FontanillaMic Drop

Introducing DCL Mic DropsThe Department of Customer Love (DCL) is Looker’s all-knowing support team. Yes, they're actually called that. They’re kind of the brains behind this whole operation! You may have talked to them via support chat or on a ticket, or maybe even in the Looker Community. Talking to DCL, I frequently have thoughts like “How is this person so smart?” or “Wow, why didn’t I know that?” It turns out that they religiously commit that bevy of knowledge to a secret internal knowledge base that’s never before seen the light of day… Until now. Starting today, every month a different member of the Department of Customer Love will take 5 of their favorite internal knowledge articles and declassify them, for the entire community to see. They’ll also give a little peek into their life and who they are, so you can say hi the next time you see them on chat.This month, we’ve got @lukas.fontanilla sharing his top 5 never-before-published nuggets of wisdom from our internal knowledge

7613
Michael
1 year ago
Michael
MichaelMember
published in DCL Mic Drops

DCL Mic Drop: James NestlerMic Drop

DCL Mic Drop #3The Department of Customer Love (DCL) is Looker’s all-knowing support team. Yes, they're actually called that. They’re kind of the brains behind this whole operation! You may have talked to them via support chat or on a ticket, or maybe even in the Looker Community. Besides being true Looker savants and genuinely interesting characters, DCLers deeply understand our users’ experiences and challenges because they’re in the code with users like you every day, helping them work through it.  Each month we publish a new Mic Drop to give you a glimpse behind the curtain to meet one of these fabled DCLers in a fun, interview-style format. We will learn a bit about the individual powering the chat magic, as well as leveraging their expertise as they select 3-5 Knowledge Drops that all users should definitely check out! Last time, we had @wonkyoung.park This month, we have the pleasure of learning from @jamesnestler!  Michael:  ‘James Nestler the Data Wrestler’. . . can I call you

2381
adamrees
Looker Staff
1 year ago
izzy
izzyGood Looker
published in DCL Mic Drops

DCL Mic Drop: Won ParkMic Drop

DCL Mic Drop #2The Department of Customer Love (DCL) is Looker’s all-knowing support team. Yes, they're actually called that. They’re kind of the brains behind this whole operation! You may have talked to them via support chat or on a ticket, or maybe even in the Looker Community. Talking to DCL, I frequently have thoughts like “How is this person so smart?” or “Wow, why didn’t I know that?” It turns out that they religiously commit that bevy of knowledge to a secret internal knowledge base that’s never before seen the light of day… Until now... Starting at the end of 2020, every month a different member of the Department of Customer Love takes 5 of their favorite internal knowledge articles and declassify them, for the entire community to see. They’ll also give a little peek into their life and who they are, so you can say hi the next time you see them on chat.Last time, we had @lukas.fontanilla:This month, we’ve got @wonkyoung.park sharing her top 5 never-before-published nuggets of

2070
izzy
2 years ago
Michael
MichaelMember
published in DCL Mic Drops

New DCL Mic Drop: Flavia OliveiraMic Drop

DCL Mic Drop #5 The Department of Customer Love (DCL) is Looker’s all-knowing support team. Yes, they're actually called that. They’re kind of the brains behind this whole operation! You may have talked to them via support chat or on a ticket, or maybe even in the Looker Community. Besides being true Looker savants and genuinely interesting characters, DCLers deeply understand our users’ experiences and challenges because they’re in the code with our users every day, helping work through it.  We’re super excited that now each month, we’ll publish a new Mic Drop to give you a glimpse behind the curtain to meet one of these fabled DCLers. We will learn a little more about the individual behind the chat magic, as well as leverage their expertise as they select 3-5 Knowledge Drops that you should definitely check out! This month, we are lucky enough to have chatted with @flaviagdo!   Michael: Hey Flavia, thanks for being open to doing this month’s DCL Mic Drop! Before anything else happens

1780
Michael
1 year ago
Michael
MichaelMember
published in DCL Mic Drops

New DCL Mic Drop: Annie HeMic Drop

DCL Mic Drop #4 The Department of Customer Love (DCL) is Looker’s all-knowing support team. Yes, they're actually called that. They’re kind of the brains behind this whole operation! You may have talked to them via support chat or on a ticket, or maybe even in the Looker Community. Besides being true Looker savants and genuinely interesting characters, DCLers deeply understand our users’ experiences and challenges because they’re in the code with our users every day, helping work through it.  We’re super excited that now each month, we’ll publish a new Mic Drop to give you a glimpse behind the curtain to meet one of these fabled DCLers. We will learn a little more about the individual behind the chat magic, as well as leverage their expertise as they select 3-5 Knowledge Drops that you should definitely check out! This month, we are lucky enough to have chatted with @Annie_He! Looker Name: Icebreaker Looker Michael: Annie! Hello - so glad to get the chance to speak with you! I feel lik

1310
Michael
1 year ago

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