Looks require manual refresh in dashboard

  • 17 August 2017
  • 3 replies

I’ve created a dashboard containing several Looks, but the majority of them don’t load automatically when I pull up the dashboard. Instead I have to “Clear Cache & Refresh”, at which point they work (so the data is actually there). Any ideas as to how I might fix this issue?

3 replies

Hi, probably you have the “Run On Load” of your dashboard “Off”. You can check it out in Edit > Settings > Run On Load. If this is not the case and you are still experiencing this behaviour, feel free to contact support with more details to

Thanks for the response. I do have the “Run On Load” option selected but am still having the same problem, so I will contact support.

Userlevel 3

Following up on this issue in case anyone runs into it again! It seems that somehow the metadata for this dashboard got corrupted. We were able to resolve by making a copy of the dashboard, then deleting the original. Please contact support if this isn’t working for you!