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Common Account Questions

Here our Customer Success Managers provide the answers to our most commonly asked account questions

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Article Can I get more information on migrating from self hosted to Looker hosted?

If you are interested in migrating to Looker Hosted, contact your Field Sales Representative to get the process started. It takes time to collect all the information needed to have a successful migration. We are here to help!To start out, your FSR will ask you a few questions. These will be provided...

Article Can I enable SAML on my instance?

Looking to create some added/different security to your Looker instance via SAML? Looker is well equipped for that, and multiple customers have enabled this for peace of mind, to fit their use case, or various other reasons! Have a look at this intuitive doc, on how to get started, the setup needed,...

Article My schedules are freezing / not delivering. What should I do?

In order to troubleshoot any kind of scheduled delivery failure (SMTP issues, scheduler hiccups, emails not being delivered, etc.) you will need to file a ticket with our DCL chat support team. To get in touch with chat support, please visit our Help Center page or access the chat option directly i...

Article How do I get on an open Looker Beta?

In order to get on an open beta, go to go to the General Section on your Looker admin panel, and then to the Labs Page. There you can choose to enable the features that you desire. Not all users have the permissions to accomplish this, soyou may need your Looker admin or technical contact to turn th...

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Common Account Questions

Article Where can I submit a feature request?

Article How Do I Get a Custom URL / Domain?

Article How can I investigate why my instance is so slow?

Article Is Looker training free?

Article How many active Looker users are on my instance?

Article How can I stop my instance from getting automatic release updates?

Article My looker instance is down. Who do I talk to?

Article Where can I get a copy of the SOC 2 Compliance Report?

Why am I not getting emails about changes to my Looker instance?

Article How are bugs prioritized within the Looker Engineering Team?

Article Can I get more information on migrating from self hosted to Looker hosted?

Article Can I enable SAML on my instance?

Article My schedules are freezing / not delivering. What should I do?

Article How do I get on an open Looker Beta?

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