User Guide
Getting Started
Help Center
Documentation
Community
Training
Certification

Getting Started

Community
WelcomeGetting started82 News & announcements109 Who's hiring397 Release notes (archive)63 Lesson Comments11 Challenge10
Looker developmentLookML1445 SQL268
Exploring & curating dataExplores452 Dashboards & looks1250
Application developmentEmbedding Looker / Powered by Looker120 Open source projects46 Looker API307
AdministrationUser access & management29 General Looker administration391
Data science & analyticsGot a question?62 Share your best practices14
コミュニティフォーラム (Japanese)ニュースと告知37 ヘルプとサポート11 コラム55
The Kitchen TableTechnical Tips & Tricks1659 Common Account Questions14 DCL Mic Drops5

Ask question / Create topic
Login

Common Account Questions

Here our Customer Success Managers provide the answers to our most commonly asked account questions

14 Topics
7 Replies

When you subscribe we will email you when there is a new topic in this category

14 Topics

Most views

Recently active Most replies Newest first

Article Is Looker training free?

Many of our training materials are currently available to you at no cost. However, there are some that do have an additional fee. See below for a full list of offerings: Looker Connect is our new training platform and has learning pathways for data consumers and developers. Check out the “Getting St...

Article How Do I Get a Custom URL / Domain?

Some customers choose to add a custom/vanity URL (also known as adding a custom domain) to their Looker instance. This is typically done to avoid third party cookie issues. If you are interested in this, please reach out to your Account Manager as it may incur additional charges. In addition, please...

Article How can I investigate why my instance is so slow?

The first thing you want to do is figure out which dashboards are the slow performers. Our System Activity Pages will give you performance statistics and help with your investigation. Below are some impactful changes you can make for optimizing Looker query performance: Build explores using many_to...

Article Where can I submit a feature request?

Please refer to this community post which describes our new Pendo feedback process. You can now see a link in the help dropdown in Looker that says “Product Idea?”. Click that link and you’ll be taken to their request dashboard. From there, you can see what’s coming, what others have suggested, and...

Article Where can I get a copy of the SOC 2 Compliance Report?

For a copy of the SOC 2 compliance report, please reach out to your Account Manager. Once that is received, a request to share the report with you will be submitted. You will then receive an email from Google's Engineering Compliance Team with the appropriate report. Questions on this process? Comme...

Article How many active Looker users are on my instance?

System Activity is a great way to monitor your looker usage to ensure that you are remaining in compliance with your contract. System Activity is an internal LookML model that connects to Looker’s underlying application database- your admin has access to this by default. The explores and dashboards...

Article My looker instance is down. Who do I talk to?

If you are experiencing a complete loss of application functionality, causing a critical impact on business operations, the fastest way to get in touch with technical support is to reach out to urgent@looker.com. You can expect a response time within 1 hour during business hours for critical cases,...

Article Can I get more information on migrating from self hosted to Looker hosted?

If you are interested in migrating to Looker Hosted, contact your Field Sales Representative to get the process started. It takes time to collect all the information needed to have a successful migration. We are here to help!To start out, your FSR will ask you a few questions. These will be provided...

Why am I not getting emails about changes to my Looker instance?

Not receiving important update emails about your Looker instance? You might not have designated a technical contact for your account, who is automatically signed up to receive important notifications such as security updates, major bug fixes, and new Looker releases. Designating this role for your a...

Article How can I stop my instance from getting automatic release updates?

Whether you want to explore our early access release option, our extended support release program, or would just like to temporarily pause updates on your instance, please reach out to your dedicated account manager to make any changes to your release schedule. If you choose to pause your schedule,...

Article How are bugs prioritized within the Looker Engineering Team?

Our Looker Engineering Team uses a carefully designed prioritization system to assess issues as they arise. This system is based on several factors such as the impact of the issue and how widespread it is. When you report a bug, you can ask for follow up about its priority to better understand its t...

Article My schedules are freezing / not delivering. What should I do?

In order to troubleshoot any kind of scheduled delivery failure (SMTP issues, scheduler hiccups, emails not being delivered, etc.) you will need to file a ticket with our DCL chat support team. To get in touch with chat support, please visit our Help Center page or access the chat option directly i...

Article Can I enable SAML on my instance?

Looking to create some added/different security to your Looker instance via SAML? Looker is well equipped for that, and multiple customers have enabled this for peace of mind, to fit their use case, or various other reasons! Have a look at this intuitive doc, on how to get started, the setup needed,...

Article How do I get on an open Looker Beta?

In order to get on an open beta, go to go to the General Section on your Looker admin panel, and then to the Labs Page. There you can choose to enable the features that you desire. Not all users have the permissions to accomplish this, soyou may need your Looker admin or technical contact to turn th...

Powered by inSided

Sign up

Already have an account? Login

Social Login

or

Username *

E-mail address *

Company

(Private)

Only you and moderators can see this information

*

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Social Login

or

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK

© 2020 Looker Data Sciences, Inc.
Privacy | Terms | Cookies | Community Guidelines