Knowledge Drop

My looker instance is down. Who do I talk to?

Userlevel 2

If you are experiencing a complete loss of application functionality, causing a critical impact on business operations, the fastest way to get in touch with technical support is to reach out to


You can expect a response time within 1 hour during business hours for critical cases, and within 2 hours during off hours. Be sure to reference our help article for more information on business hours and support details. 

For general matters, you can reach Looker Support by using our in-app chat application. Click the Chat option from the Help Menu in the upper right-hand corner of the app, and type your question. Alternatively, you can submit a request using this request form.

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