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Common Account Questions

Here our Customer Success Managers provide the answers to our most commonly asked account questions

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Article Is Looker training free?

Many of our training materials are currently available to you at no cost. However, there are some that do have an additional fee. See below for a full list of offerings: Looker Connect is our new training platform and has learning pathways for data consumers and developers. Check out the “Getting St...

Why am I not getting emails about changes to my Looker instance?

Not receiving important update emails about your Looker instance? You might not have designated a technical contact for your account, who is automatically signed up to receive important notifications such as security updates, major bug fixes, and new Looker releases. Designating this role for your a...

Article Can I get more information on migrating from self hosted to Looker hosted?

If you are interested in migrating to Looker Hosted, contact your Field Sales Representative to get the process started. It takes time to collect all the information needed to have a successful migration. We are here to help!To start out, your FSR will ask you a few questions. These will be provided...

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Common Account Questions

Article Is Looker training free?

Why am I not getting emails about changes to my Looker instance?

Article Can I get more information on migrating from self hosted to Looker hosted?

Article How can I investigate why my instance is so slow?

Article My schedules are freezing / not delivering. What should I do?

Article Can I enable SAML on my instance?

Article How do I get on an open Looker Beta?

Article How many active Looker users are on my instance?

Article How are bugs prioritized within the Looker Engineering Team?

Article How Do I Get a Custom URL / Domain?

Article Where can I get a copy of the SOC 2 Compliance Report?

Article How can I stop my instance from getting automatic release updates?

Article Where can I submit a feature request?

Article My looker instance is down. Who do I talk to?

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